Guarantee & Support- FAQ

Yes, returns are accepted within 14 days of receiving your order, as long as the product is unused, unworn, undamaged, and returned in its original packaging with tags attached.

Please contact us within 5 days of receiving your order at hello@everglowup.com. We will arrange a replacement or refund according to our Return & Refund Policy.

Simply email us at hello@everglowup.com with your order number and reason for return. Our team will guide you through the process.

Customers are responsible for return shipping costs unless the product is defective or damaged.

Once the return is received and inspected, refunds are processed to your original payment method. Please allow 10–20 business days, depending on your bank.

Orders are processed within 1–2 business days. Delivery within the U.S. typically takes 3–7 business days.

Yes, free shipping is available on all orders.

Yes! A tracking number will be sent to your email once your order ships.

Yes, our products are designed for most skin types. If you have sensitive skin or medical conditions, we recommend consulting a dermatologist before use.

Results vary, but many customers notice improvements in skin texture and glow within 4–6 weeks of consistent use.

Never. Our products are cruelty-free.